{"id":1992,"date":"2025-04-19T18:55:02","date_gmt":"2025-04-19T18:55:02","guid":{"rendered":"https:\/\/www.anytrek.com\/?page_id=1992"},"modified":"2025-08-27T18:06:45","modified_gmt":"2025-08-27T18:06:45","slug":"retours-et-echanges","status":"publish","type":"page","link":"https:\/\/www.anytrek.com\/fr\/retours-et-echanges\/","title":{"rendered":"Politique de retour et d\u2019annulation"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1992\" class=\"elementor elementor-1992\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-overlay-color=\"#00000091\" data-dce-background-image-url=\"https:\/\/www.anytrek.com\/wp-content\/uploads\/2025\/04\/returnandcancellation-images-entete.jpg\" class=\"elementor-element elementor-element-5b6e4d3 e-con-full e-flex e-con e-parent\" data-id=\"5b6e4d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1ecffae e-con-full e-flex e-con e-child\" data-id=\"1ecffae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d69b312 e-con-full e-flex e-con e-child\" data-id=\"d69b312\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8029249 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8029249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3d86d elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"3d3d86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retour\net d'annulation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45fe4ff e-flex e-con-boxed e-con e-child\" data-id=\"45fe4ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ceb8672 e-flex e-con-boxed e-con e-parent\" data-id=\"ceb8672\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3f9d4ed e-con-full e-flex e-con e-child\" data-id=\"3f9d4ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c829df elementor-widget elementor-widget-text-editor\" data-id=\"4c829df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Retour<\/strong><\/p><p>Anytrek offre une garantie satisfaction ou remboursement de 15 jours. Nous vous encourageons \u00e0 installer et tester nos traceurs dans les 15 jours suivant la livraison pour \u00eatre pleinement satisfait de votre achat.<\/p><p>Si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, quelle qu'en soit la raison, vous pouvez nous le retourner pour obtenir un remboursement, un cr\u00e9dit ou un \u00e9change. Veuillez consulter ci-dessous notre politique de retour.<\/p><p><strong>Processus de retour<\/strong><\/p><p>Pour retourner un article, veuillez envoyer un courriel \u00e0 notre service \u00e0 la client\u00e8le \u00e0 l\u2019adresse support@anytrek.com\n ou appeler le +1 (877) 269-8735 afin d\u2019obtenir un num\u00e9ro de retour. Apr\u00e8s avoir re\u00e7u ce num\u00e9ro, placez l\u2019article de fa\u00e7on s\u00e9curitaire dans son emballage d\u2019origine et exp\u00e9diez-le \u00e0 l\u2019adresse fournie par le service \u00e0 la client\u00e8le.<\/p><p>Veuillez noter que les frais de retour sont \u00e0 votre charge. Nous vous recommandons fortement d\u2019utiliser un service d\u2019exp\u00e9dition avec num\u00e9ro de suivi pour retourner votre article.<\/p><p><strong>Remboursements<\/strong><\/p><p>Apr\u00e8s r\u00e9ception de votre retour et inspection de l\u2019\u00e9tat de l\u2019article, nous proc\u00e9derons \u00e0 votre remboursement ou \u00e0 votre \u00e9change.<\/p><p>Les frais d'exp\u00e9dition et de manutention seront d\u00e9duits de tous les remboursements.<\/p><p>Veuillez pr\u00e9voir un d\u00e9lai d\u2019au moins sept (7) jours ouvrables \u00e0 compter de la r\u00e9ception de votre article pour le traitement de votre retour ou \u00e9change. Les remboursements peuvent prendre de 1 \u00e0 2 cycles de facturation avant d\u2019appara\u00eetre sur votre relev\u00e9 de carte de cr\u00e9dit, selon votre institution financi\u00e8re, ou \u00eatre effectu\u00e9s par ch\u00e8que. Nous vous informerons par t\u00e9l\u00e9phone ou par courriel lorsque votre retour aura \u00e9t\u00e9 trait\u00e9.<\/p><p>Veuillez noter que des frais de restockage de 15 % seront factur\u00e9s si les retours ont lieu apr\u00e8s 30 jours.<\/p><p><strong>Frais d\u2019exp\u00e9dition<\/strong><\/p><p>Si le probl\u00e8me est identifi\u00e9 comme imputable \u00e0 Anytrek, les frais de retour seront couverts par Anytrek.<\/p><p>Dans tous les autres cas, le client est responsable de la prise en charge des frais d'exp\u00e9dition pour retourner les produits \u00e0 Anytrek.<\/p><p><strong>Co\u00fbts d'installation<\/strong><\/p><p>Le client est responsable de tous les frais d\u2019installation, d\u2019entretien et de service associ\u00e9s \u00e0 l\u2019\u00e9quipement achet\u00e9.<\/p><p>Aucun frais d'installation, d'entretien ou de service ne sera rembours\u00e9 par Anytrek si le produit est retourn\u00e9.<\/p><p><strong>\u00c9change\/Remplacement<\/strong><\/p><p>Si vous pensez avoir re\u00e7u un produit endommag\u00e9 ou d\u00e9fectueux, ou si le produit cesse de fonctionner correctement apr\u00e8s l'installation, veuillez le retourner imm\u00e9diatement pour test et \u00e9change.<\/p><p>Si un appareil est jug\u00e9 d\u00e9fectueux, nous vous enverrons un appareil de remplacement gratuitement. Anytrek d\u00e9cline toute responsabilit\u00e9 en cas de perte ou de dommage subi par les produits lors de leur exp\u00e9dition depuis votre adresse postale jusqu'\u00e0 Anytrek.<\/p><p>Les unit\u00e9s d\u00e9fectueuses seront remplac\u00e9es gratuitement pendant la p\u00e9riode de garantie du fabricant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0058537 e-con-full e-flex e-con e-child\" data-id=\"0058537\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55011e0 elementor-widget elementor-widget-text-editor\" data-id=\"55011e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Processus d'authorisation de retour de marchandise (RMA)<\/strong><\/p><p>Pour signaler un appareil d\u00e9fectueux, veuillez envoyer un e-mail au service client \u00e0 support@anytrek.ca ou appeler le +1 (877) 269-8735.<\/p><p>Une fois le probl\u00e8me confirm\u00e9 et approuv\u00e9, vous recevrez une autorisation de retour de marchandise (RMA) de la part du service client. Apr\u00e8s avoir re\u00e7u ce num\u00e9ro, rangez soigneusement l'article dans son emballage d'origine et envoyez-le \u00e0 l'adresse fournie par le service client.<\/p><p><strong>Aucun cr\u00e9dit ni \u00e9change pour:<\/strong><\/p><p>Articles hors garantie de 2 ans.<\/p><p>Objets perdus en raison d'une op\u00e9ration client.<\/p><p>Articles retourn\u00e9s qui sont tomb\u00e9s en panne en raison d\u2019un accident, d\u2019un abus de la part de l\u2019acheteur, d\u2019une n\u00e9gligence ou d\u2019un manquement \u00e0 l\u2019utilisation conform\u00e9ment aux instructions fournies dans le(s) manuel(s) du propri\u00e9taire fourni(s).<\/p><p>Articles retourn\u00e9s qui ont \u00e9chou\u00e9 en raison d'une tension incorrecte ou d'un c\u00e2blage incorrect.<\/p><p>Tout article endommag\u00e9 lors de l'exp\u00e9dition.<\/p><p>Toute d\u00e9faillance du produit caus\u00e9e par l'installation ou l'utilisation du produit dans des conditions non conformes aux directives d'installation et d'utilisation ou endommag\u00e9e par contact avec des outils ou l'environnement.<\/p><p>Articles retourn\u00e9s pr\u00e9sentant des d\u00e9fauts esth\u00e9tiques qui n'interf\u00e8rent pas avec la fonctionnalit\u00e9 du produit.<\/p><p>Articles retourn\u00e9s incomplets ou ab\u00eem\u00e9s.<\/p><p>Articles retourn\u00e9s avec un num\u00e9ro de s\u00e9rie diff\u00e9rent de celui autoris\u00e9 pour le retour.<\/p><p>Articles retourn\u00e9s qui ont \u00e9t\u00e9 command\u00e9s sp\u00e9cialement ou configur\u00e9s sur mesure.<\/p><p>Articles endommag\u00e9s lors du transport. Si votre envoi arrive endommag\u00e9, vous devez le signaler sur le bordereau de livraison du transporteur, conform\u00e9ment \u00e0 sa politique, conserver la marchandise dans son carton et son emballage d'origine et demander une inspection par le transporteur.<\/p><p><strong>Retour d'un appareil non-fonctionnel<\/strong><\/p><p>L'appareil non fonctionnel doit \u00eatre retourn\u00e9 dans les trente (30) jours ouvrables suivant la r\u00e9ception du remplacement. En cas de non-retour, le remplacement sera factur\u00e9.<\/p><p><strong>Questions<\/strong><\/p><p>Si vous avez des questions, veuillez nous contacter:<\/p><p><strong>Pour les \u00c9tats-Unis<\/strong><\/p><p>4425 E Airport Dr STE100 Ontario,\u00a0CA\u00a091761 United States<\/p><p>T\u00e9l\u00e9phone:\u00a0+1 (844) 872-6987<\/p><p>Email: support@anytrek.com<\/p><p><strong>Pour le Canada<\/strong><\/p><p>11535 1st Avenue, Suite 309, Saint-Georges, Quebec, G5Y 7H5 Canada<\/p><p>T\u00e9l\u00e9phone: +1 (877) 269-8735<\/p><p>Email: support@anytrek.ca<\/p><p><strong>Pour le Mexique<\/strong><\/p><p>Salamanca\u2013Juventino Rosas Km 0,5 C, Salamanca, GTO 36750, Mexique<\/p><p>T\u00e9l\u00e9phone: +52 (464) 123-9337<\/p><p>Email: support@anytrek.mx<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchange Return Anytrek is pleased to provide a 15-day money-back guarantee. We encourage you to install and test our trackers within 15 days of delivery to ensure that you are fully satisfied with your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1992","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6},"vertical_spacing_source":"custom","content_area_spacing":"none"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Exchange - Smart Trucking, powered by AI.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anytrek.com\/fr\/retours-et-echanges\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Exchange - Smart Trucking, powered by AI.\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Exchange Return Anytrek is pleased to provide a 15-day money-back guarantee. We encourage you to install and test our trackers within 15 days of delivery to ensure that you are fully satisfied with your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.anytrek.com\/fr\/retours-et-echanges\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Trucking, powered by AI.\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-27T18:06:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.anytrek.com\/returns-and-exchange\/\",\"url\":\"https:\/\/www.anytrek.com\/returns-and-exchange\/\",\"name\":\"Returns and Exchange - Smart Trucking, powered by AI.\",\"isPartOf\":{\"@id\":\"https:\/\/www.anytrek.com\/#website\"},\"datePublished\":\"2025-04-19T18:55:02+00:00\",\"dateModified\":\"2025-08-27T18:06:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.anytrek.com\/returns-and-exchange\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.anytrek.com\/returns-and-exchange\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.anytrek.com\/returns-and-exchange\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.anytrek.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns and Exchange\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.anytrek.com\/#website\",\"url\":\"https:\/\/www.anytrek.com\/\",\"name\":\"Smart Trucking, powered by AI.\",\"description\":\"Anytrek\",\"publisher\":{\"@id\":\"https:\/\/www.anytrek.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.anytrek.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.anytrek.com\/#organization\",\"name\":\"Smart Trucking, powered by AI.\",\"url\":\"https:\/\/www.anytrek.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.anytrek.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.anytrek.com\/wp-content\/uploads\/2025\/04\/Logo.png\",\"contentUrl\":\"https:\/\/www.anytrek.com\/wp-content\/uploads\/2025\/04\/Logo.png\",\"width\":1375,\"height\":459,\"caption\":\"Smart Trucking, powered by AI.\"},\"image\":{\"@id\":\"https:\/\/www.anytrek.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Retours et \u00e9changes - Camionnage Intelligent, propuls\u00e9 par l'IA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.anytrek.com\/fr\/retours-et-echanges\/","og_locale":"fr_CA","og_type":"article","og_title":"Returns and Exchange - Smart Trucking, powered by AI.","og_description":"Returns &amp; Exchange Return Anytrek is pleased to provide a 15-day money-back guarantee. We encourage you to install and test our trackers within 15 days of delivery to ensure that you are fully satisfied with your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us [&hellip;]","og_url":"https:\/\/www.anytrek.com\/fr\/retours-et-echanges\/","og_site_name":"Smart Trucking, powered by AI.","article_modified_time":"2025-08-27T18:06:45+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimation du temps de lecture":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.anytrek.com\/returns-and-exchange\/","url":"https:\/\/www.anytrek.com\/returns-and-exchange\/","name":"Retours et \u00e9changes - Camionnage Intelligent, propuls\u00e9 par l'IA","isPartOf":{"@id":"https:\/\/www.anytrek.com\/#website"},"datePublished":"2025-04-19T18:55:02+00:00","dateModified":"2025-08-27T18:06:45+00:00","breadcrumb":{"@id":"https:\/\/www.anytrek.com\/returns-and-exchange\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.anytrek.com\/returns-and-exchange\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.anytrek.com\/returns-and-exchange\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.anytrek.com\/"},{"@type":"ListItem","position":2,"name":"Returns and Exchange"}]},{"@type":"WebSite","@id":"https:\/\/www.anytrek.com\/#website","url":"https:\/\/www.anytrek.com\/","name":"Camionnage Intelligent, propuls\u00e9 par l'IA","description":"Anytrek","publisher":{"@id":"https:\/\/www.anytrek.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.anytrek.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/www.anytrek.com\/#organization","name":"Camionnage Intelligent, propuls\u00e9 par l'IA","url":"https:\/\/www.anytrek.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.anytrek.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.anytrek.com\/wp-content\/uploads\/2025\/04\/Logo.png","contentUrl":"https:\/\/www.anytrek.com\/wp-content\/uploads\/2025\/04\/Logo.png","width":1375,"height":459,"caption":"Smart Trucking, powered by AI."},"image":{"@id":"https:\/\/www.anytrek.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/pages\/1992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/comments?post=1992"}],"version-history":[{"count":28,"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/pages\/1992\/revisions"}],"predecessor-version":[{"id":7585,"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/pages\/1992\/revisions\/7585"}],"wp:attachment":[{"href":"https:\/\/www.anytrek.com\/fr\/wp-json\/wp\/v2\/media?parent=1992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}